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Testing Courses

by Talking About Testing

Complete Course

From Support to QA

Turn your support or service desk experience into a QA career: the skills you already have, the ones to add, how to prove them without the title, and how to make the move.

~3 hours of content

View Lessons

Course Content

10 comprehensive lessons covering everything you need to know

Introduction

Introduction
Course Overview
Who this course is for, what it is and is not, and how it is organized.
Introduction
Why support makes great testers
The testing skills you already practice in support, the honest gaps, and the idea that ties the course together.

The mindset shift

Lesson
Lesson 1
What QA actually does
The QA roles, a week in the job, testing versus quality assurance, and the shift from reactive to preventive work.
Lesson
Lesson 2
From tickets to test cases
One support ticket turned into a reproducible bug report, a regression test case, and the question of why the tests missed it.
Lesson
Lesson 3
Thinking like a tester
Exploratory testing, heuristics that find bugs, and using customer pain to decide what to test first.

Building your skills

Lesson
Lesson 4
The technical toolkit
The technical skills to add first, in order of payoff: DevTools, logs, HTTP and APIs, basic SQL, and git.
Lesson
Lesson 5
How software gets built
Sprints, user stories and acceptance criteria, environments, releases, and the bug lifecycle, seen from the inside.
Lesson
Lesson 6
A first look at test automation
What automation is and is not, the test pyramid, why it raises the ceiling, and a realistic path into it.
Lesson
Lesson 7
Building proof without the title
Public bug reports, test plans, a GitHub profile, crowdtesting, and writing about what you learn.

Making the move

Lesson
Lesson 8
The internal move
Moving into QA inside your own company: relationships, volunteering, the conversations, and a split or trial role.
Lesson
Lesson 9
The external move
A support CV rewritten as testing evidence, the LinkedIn headline, which roles to target, and realistic salary expectations.
Lesson
Lesson 10
Your first 90 days in QA
Onboarding, earning credibility with developers, keeping your support network, the common traps, and a first-year plan.

Bonus & Conclusion

Bonus
Bonus: testing the AI support bot
Real questions with expected behavior, and spotting hallucinated answers, wrong refusals, and missing escalations.
Conclusion
Congratulations!
You have completed the From Support to QA course!